Monthly Archives: July 2020

Supercharge Your Auto Repair Business!

Supercharge Your Auto Repair Business!

Running an automotive business is an extremely tough job. It seems even tougher to make money while doing it. Margins can be low, repairing modern makes and models is a science, finding great team members is daunting, and keeping car count numbers up is difficult. Sounds fun, right?  In the midst of it all, how do we know if we are doing a good job?  Is it total sales? Perhaps it’s meeting our mission statement? And don’t forget about happy employees, right?   The correct way to measure business success is with profitability and efficiency.  Without efficiency, you can’t have profitability, and without profitability, your business will not survive. If you’re reading this and you are a car guy then you probably know about engines. When talking about any subject I like to use analogies. What better way to speak about business to a car guy than comparing it to the engines.  We know what an engine does. It makes power. Wheel spinning ... read more

NOLN's KPI Handbook

Our very own Chris Cotton was able to share some insight on NOLN's KPI Handbook. For more on the article and the writer, Matt Hudson, click here!  Each year, NOLN asks in its Operator Survey whether owners are answering questions based on memory or by going through their records for reference.  More often, operators are working from memory—55 percent said this, according to the 2019 survey. That’s not necessarily a bad thing. It reflects the level of attention and recordkeeping that’s increasing in the industry. What shop numbers can you recall right now? If you ask Jimmy Grant, a 32-year industry veteran who runs East Ridge Fast Lube in Chattanooga, Tenn., there’s one performance metric that all operators need to know like the back of their hands. “My big thing is my cost ... read more

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