Yearly Archives: 2020

NOLN's KPI Handbook

Our very own Chris Cotton was able to share some insight on NOLN's KPI Handbook. For more on the article and the writer, Matt Hudson, click here!  Each year, NOLN asks in its Operator Survey whether owners are answering questions based on memory or by going through their records for reference.  More often, operators are working from memory—55 percent said this, according to the 2019 survey. That’s not necessarily a bad thing. It reflects the level of attention and recordkeeping that’s increasing in the industry. What shop numbers can you recall right now? If you ask Jimmy Grant, a 32-year industry veteran who runs East Ridge Fast Lube in Chattanooga, Tenn., there’s one performance metric that all operators need to know like the back of their hands. “My big thing is my cost ... read more

AutoFixSOS Announces A New Addition To The Team: Tim Shaffer

AutoFixSOS Announces A New Addition To The Team: Tim Shaffer

AutoFixSOS is happy to announce that we are expanding our team. Chris Cotton and Tim Shaffer have known each other for many years. They have officially partnered up to serve more auto repair shop owners across the country who can benefit from reliable and resourceful business coaching. Tim is the owner of Dale's Service Center in Davenport, Iowa, and he has certainly earned his reputation for offering sound business advice to fellow shop owners. Since 2000, he has studied under a number of business coaches and learned from them all. Back then, he got a glimpse of his future: when he saw what coaches did to help shop owners, he knew he wanted to become a coach one day. Commented Tim, "now I'm getting the opportunity to help others through auto shop coaching. It's good to focus on helping others now that I have the experience." Chris Cotton followed up Tim's comment by replying, "Running a successful shop, taking care of his family and his employees -- es ... read more

Practice Active Coaching in YOUR Auto Repair Business

Practice Active Coaching in YOUR Auto Repair Business

This won’t turn you into a coach overnight, but hopefully it will make you a better leader and manager while at the same time help to reduce your employees dependence on YOUR TIME!    Active Coaching should be a daily, informal act, not just occasionally, formal “It’s Coaching Time!” event. The essence of Active Coaching lies in helping others and unlocking THEIR potential.   Deciding to take more of an Active Coaching roll is simple, but it’s not easy. It’s hard to change your behavior and it takes courage to try something new and it takes resilience to keep going again and again when it doesn’t work the first time. (Which it won’t.) So, try the following three questions when you start Active Coaching.   You will be surprised at how powerful these questions will be.    What’s On Your Mind?   And What Else?   What is the Real Challenge Here for You?    These three question ... read more

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