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ARE YOU AN 80/20 MANAGER?

ARE YOU AN 80/20 MANAGER?

The more I learn about business the more I realize the 80/20 rules come into play every day. The more I track and measure my clients the more I learn about how it works and how to apply it to their current set of circumstances. From everything I have read and learned one thing I know is true. Every business will have a very small set of very profitable clients and every business will have a broad set of problem customers. Please see the following lists for attributes of the best and the worst. Your most profitable clients attribute: These are the most appreciative of your business and the products, goods and services that you provide. These are the least price sensitive. They say “just fix it” or “let’s just do it”. Or “when can we start”. These customers complain the least. These customers are most in tune with what your products are and how they affect their lives. It is very important to identify your problem customers, the profit ... read more

ARE YOU COMMUNICATING YOUR PURPOSE?

ARE YOU COMMUNICATING YOUR PURPOSE?

When I first started coaching I was completely baffled at how two people could spend time on the phone talking about problems and solutions and a plan of action only to find out later that we each took away completely different things as well as plans of action from that phone conversation. It was like I was speaking German and the client was speaking Latin. I relayed this to my team leader and he said to me, “Chris, you have to make sure that what is spoken is what is heard.” After having that conversation, I now make sure to ask, “Do you understand what I just said? Please repeat it back to me. What did you think I meant? What did you mean by that?” I don’t ask these questions because I don’t think you are listening. I can tell if you are or not. I ask the questions to make sure that “what is spoken is what is heard.” Next time you are having communication issues with employees, kids at home, etc., I challenge you to make sure and ask clarificat ... read more

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Your life is a shambles, now what?

Your life is a shambles, now what?

So here you are at a crossroads, be it in your career or personal life and you have no path forward and no way of knowing how to develop one. What you may not know is that most all professionals have a coach that helps them develop their skills. They can also identify skills that you have that maybe you didn’t realize were within you and help you pull out and develop those skills. What Life Coaching is: Life Coaching is a profession that is profoundly different from consulting, mentoring, advice, therapy, or counseling. The coaching process addresses specific personal projects, business successes, general conditions and transitions in the client’s personal life, relationships or profession by examining what is going on right now, discovering what your obstacles or challenges might be, and choosing a course of action to make your life be what you want it to be. After this it’s time to create a path and then hold you accountable to the path and the goals that YOU set fo ... read more

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Life Coaching

MY 7 BOOKS FOR A LIFE OF ABUNDANCE

MY 7 BOOKS FOR A LIFE OF ABUNDANCE

I will keep this short and sweet. Please see the following list with links to purchase the books. Each one of these has impacted my life in one way or another. It’s amazing what you can do just by reading and turning that into action. I hope you enjoy. read more

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HOW ENCOURAGING EMPLOYEES HOPES AND DREAMS HELPS YOUR BUSINESS

HOW ENCOURAGING EMPLOYEES HOPES AND DREAMS HELPS YOUR BUSINESS

Everyone needs to feel like they are going somewhere in life. If your employees have dreams then they have hope for tomorrow. In today’s work environment most employees don’t leave because of their pay. They leave because they don’t see a clear path for their future or because they have friction with other employees or in a lot of cases it’s poor communication on the part of leadership. Let’s take a closer look at what their future holds & how we play into that. Identify what’s important to them & what they want out of the future. Hopefully you are sitting down with your employees on a quarterly basis to do employee reviews etc. During this process you should be asking them how things are going in their personal lives and work lives. Doing this in an office setting will yield different results than what you would get by just walking through saying how’s it going. The best way that I have found to find out what your employee’s dreams are is by having them do a goal post ... read more

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8 WAYS TO HELP EMPLOYEES SUCCEED IN THE WORKPLACE

8 WAYS TO HELP EMPLOYEES SUCCEED IN THE WORKPLACE

Leading by example. Talk to employees about your struggles and successes. Open up and allow your employees to realize that people at all levels of an organization have differences. Focus on how you met and overcame those difficulties to reach your goals. Teach your employees to challenge what they know. Have them analyze their thoughts and have them challenge themselves to find other ways to enhance their work methods. Teach them that it’s ok to fail. In doing this you will remove the bad feelings related to failure. Come up with a scorecard that recognizes successes instead of punishing failures. Set achievable goals. Make the tracking of them public and accessible to all staff members. If you can track it, you can measure it. If you can measure it, you can overcome the obstacles or you can build on the successes. Make the meeting of these goals public and create a fun way to celebrate them. Create an environment of optimism. Encourage emp ... read more

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8 WAYS DRIVING A BUS IS LIKE RUNNING YOUR BUSINESS

8 WAYS DRIVING A BUS IS LIKE RUNNING YOUR BUSINESS

Be on time. Like running behind on your route, being late to work throws your entire business off schedule. It doesn’t mean you have to be there from 7:00-7:00 every day. It does mean if you tell your employees that you will work from 9:00-4:00, then you need to be there from 9:00-4:00. Training. All bus drivers have had a certain amount of training. So have you, whether it’s been self-taught or learned. From start to finish your training should give you the deepest process to run a good business. Do things the way you trained your staff to do them. Do not return back to this is the way I trained but this is how I do it when no one is looking. Your staff will notice. Start a Focused Routine. Bus drivers maintain focus during their routes. Integrate focus into your routines. People always talk about what great multi-taskers they are. Bullshit, show me a “great” multi-tasker and I will show you someone that half-asses most of what they do. Get org ... read more

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EXIT STRATEGY

EXIT STRATEGY

Exit strategy, Do you need one? Exit Strategy Definition: The planned exit of an owner from their business. Most people have a plan on getting into business but never think about how they are going to get out of it. Disposing of your business takes careful planning, consideration and probably some sleepless nights. Don’t worry I’ll be with you every step of the way. Some parts of exiting the business will be more difficult than when you were in start-up mode. Usually there’s only one way to start a business, there are three ways for the business owner to exit the business; selling, passing the business down to family and or closing. It’s never easy to decide to sell the business that you’ve worked on and in for so long. Here are some common reasons on why you would want to sell your business. You’re ready to retire and have no heir. Business partners who don’t get along and have decided to dissolve the partnership. One of the own ... read more

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5 COMMON MISTAKES EVERY SMALL BUSINESS SHOULD AVOID

5 COMMON MISTAKES EVERY SMALL BUSINESS SHOULD AVOID

You found your niche, created a demand for your products and services. You invested time, expertise and your money to make that all important sale of your goods only to let it all slip away? Not Using Accounting Software—Often when you start out in business you are starting small. Unfortunately we get into the bad habit of using paper receipt books and or Excel to keep track of our sales. One thing I know to be true, if it’s not tracked and measured it gets forgotten. Out of sight out of mind. Your Income statement should be at your fingertips. If you have to wait for an accountant to prepare it for you then you aren’t running your business, your business is running you. Basic software will help you create invoices, build estimates, track expenses and even help you produce profit or loss statements at the push of a button. There are several accounting programs that are available to you. They can be downloaded to your computer or you can get one that is cl ... read more

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WHO WE WORK WITH

WHO WE WORK WITH

As Small Business Consultants, Infinity Coaching & Consulting, Works With… Business owners who run companies that employ fewer than 100 employees and do not have the support of a professionally trained management team nor the staff of employees to take on peripheral projects. We work with business owners and executives of small businesses, as well as, with individuals who are just starting their business ownership journey. These business owners and executives, our clients, are responsible not only for bottom-line performance, but also for confronting the numerous challenges of growing their companies. The challenges that Infinity Coaching & Consulting clients face are as varied as the businesses they own and manage, and as diverse as the industries that they serve. Regardless of the particular stage of the business life cycle that our clients may find themselves in — be it start-up, growth, mature, decline, or an exit ... read more

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